About Key Enviro Solutions

As Managing Director (MD), Paul is the senior-most executive in our organization, responsible for overseeing all aspects of the company’s operations and strategic direction. Paul is ultimately the decision-maker, ensuring the company achieves its goals and objectives while maintaining profitability and shareholder value. As MD, Paul typically acts as a bridge between the board of directors’ vision and the day-to-day operations of the business.

Paul has more than 30 years of industry experience, having worked for GBM Service (ABM) for many years, which led to him reporting directly to the board of directors.

In 2012, he established Key Enviro Solutions Limited — a company that set out to bring a fresh, dynamic approach to facilities management, based on quality and results delivered by a flexible, highly motivated team of individuals, each with a personal stake in the business.

Key Enviro Solutions is a privately owned, London-centric company. Paul’s vision and tenacity have ensured the company is renowned for its incredibly high standards. We’ve scaled our specialisms and expertise to offer a range of high-quality, sustainable, and nationally accredited services that work at the heart of our clients’ businesses. Our sector expertise enables us to implement sustainable service solutions that mirror our clients’ business strategies.

At the time of our inception, Paul took our company values to the market — and they clearly struck a chord, steadily adding customers and winning awards along the way. Now, as a group, we specialise in cleaning, porterage, consultancy advice, waste streams and recycling, and hygiene cleaning. This means we can also provide solutions to organisations that don’t require a full contract facilities management service. We may have grown and now offer much more than just integrated service delivery, but we’ve not lost sight of the essence of our success: we still maintain a flexible, dynamic, and personal approach.

Since joining the industry in 1992, Neil has become a well-known and highly regarded figure in the cleaning and security industry. He has extensive experience across the full range of contract service disciplines, having worked for GBM Service (ABM) for many years. This led to him reporting directly to the board of directors and taking on board-level responsibilities across facilities management, customer service, security, and M&E services.

Neil works alongside Paul Openibo in presenting the company to current and prospective clients.

Throughout his career, he has managed accounts for some of the UK’s major shopping centres, working alongside the likes of Hammersons, Henderson Global Investors, and Land Securities, while also overseeing commercial and government projects such as D.W.P. North, Land Registry buildings, Grimley NE, B.I.S., Savills UK, the Royal Shakespeare Company, Cushman & Wakefield, CBRE, Northampton CC Buildings, and DEFRA UK.

His responsibilities include leading negotiations, budgeting, purchasing, and implementing efficient workflows to maximise the company’s productivity and performance. Over time, he has developed long-term operational strategies, working closely with senior management to meet company objectives.

Neil’s involvement on behalf of Key Enviro Solutions with the Golden Service Awards has contributed significantly to our successes over the years. His efforts have been invaluable. Most recently, we achieved the accolade of UK Sustainable Leaders, in addition to many other prestigious awards.

Kim Stevenson serves as Head of Finance & Human Resources, leading Key Enviro Solutions finance portfolio, which includes, accounting, financial planning and analysis, procurement and supply chain.

Providing insight that helps guide and inform the company’s future growth, Kim plays a major part in developing the company’s strategy, operating profit, cash flow and capital deployment plans.  Kim ensures the company’s financial health and stability while advising on strategic financial decisions. As the Head of Finance also manages the finance team and builds relationships with external partners.

Kim’s Key Responsibilities as Head of Finance & Human Resources are to Developing and implementing financial strategies, creating and managing budgets, and forecasting future financial performance. Ensuring accurate and timely financial reporting, analyzing financial data to identify trends and opportunities, and providing insights to support decision-making. Ensuring adherence to financial regulations, accounting standards, and internal controls.

Leading and mentoring the finance team and HR, Kim provides guidance and support, and fostering a high-performing team environment whilst providing financial expertise and guidance to senior management on strategic financial and HR decisions and investments.

Building and maintaining relationships with external partners such as auditors, sub-contractor, and other stakeholders. Within her role Kim Identifying and assessing financial risks and implementing measures to mitigate them, analyzing and managing costs to ensure profitability and efficiency.

As Senior Client Liaison Officer, Mauricio Guiterrez drives enterprise-wide operational performance, client experience, and profitability across all Key Enviro Solutions industry groups. Having worked in the industry for more than 25 years Mauricio has extensive leadership experience, serving in roles across large, complex service within the facility services and integrated facilities management industries. he has become an instrumental leader of Key Enviro Solutions growth and transformation.

Mauricio Guiterrez is a seasoned operator with demonstrated abilities in creating and building business turnarounds, as well as effectively and efficiently managing complex mobilisations.

Mauricio is responsible for Strategic Sales within the company and supporting the team on contract retentions and BIDS developing and strengthening client partnerships and relationships.

Throughout his career Mauricio has gained industry experience assisting Paul in the management support of TFL Transport for London, Land Registry London / South, QE11 Conference Centre, D.W.P. Nationwide / B.I.S, Savills UK NAT WEST Bank, DLA Solicitors (Nationwide), Dresdner Kleinwort Wasserstein, Cushman & Wakefield N.I.C.E, and Flynn Construction.

Over the last 5 years, Mauricio has taken a more active role in business development focusing on a much wider range of services and solutions for our clients.

Tina Love is our Culture and Communication Executive, combining responsibility for fostering a positive, inclusive organisational culture with managing both internal and external communication strategies. Her role ensures that our company culture aligns with our core values, enhances employee engagement, and effectively communicates our mission and vision to all stakeholders.

Tina excels at communicating across cultures through positive behaviour and a collaborative attitude. Her ability to engage with colleagues from diverse backgrounds plays a vital role in building efficient and productive working relationships across the business.

She supports employees by providing guidance on cultural awareness, which is essential for effective collaboration and high-performing teams in today’s cross-cultural work environment. Tina also organises training sessions to help staff better understand practices from other cultures.

Her training programme covers key topics such as communication styles across cultures, negotiation techniques, business etiquette, and marketing skills. These initiatives are designed to strengthen our team’s ability to thrive in diverse professional settings.

Paola Agudelo is our Information Officer. She has developed proven strategies for information planning, procurement, provision, and management—balancing current and future needs while remaining mindful of budget constraints. In addition to supporting internal teams, she also works with external stakeholders, including sub-contractors, service partners, and clients.

Paola’s responsibilities also extend beyond information management. She oversees quality standards, coordinates and delivers general training, liaises with clients on employment and training opportunities, and plans and hosts events for service users.

As a Training and Support Manager, Paola equips staff with the knowledge, practical skills, and motivation needed to excel in their roles. She takes a strategic approach to learning and development—assessing the company’s current capabilities and identifying areas for growth and upskilling.

She is skilled at building training programmes from the ground up, managing the full lifecycle from concept and planning to implementation, evaluation, and outcome analysis. Paola also delegates work within the learning and development team, manages the training budget, and monitors monthly expenditure, while influencing and collaborating with senior leaders and stakeholders.

Paola delivers training using a variety of formats—including online, face-to-face, and blended learning—to ensure accessibility and engagement for both individuals and teams.

Alex has a wealth of experience in leadership, learning, and organisational development. He has previously led development programmes and has hands-on experience working with complex individual, team, and senior leadership dynamics to shift mindsets and behaviours.

As Operations Support Manager, Alex is responsible for driving the overall development strategy for our company—whether related to technology, business initiatives, or other strategic areas. His team manages resources and oversees the execution of development plans to ensure we meet our goals.

He is genuinely passionate about behaviour and workplace culture, with a strong ability to quickly assess the needs of colleagues and offer practical, actionable solutions.

Alex brings strong project management skills and the ability to coordinate multiple workstreams across departments, maximising organisational impact. He also has extensive experience navigating complex organisations and applying whole-systems thinking to tackle organisation-wide challenges.

With excellent communication skills, Alex builds trusted partnerships across a wide range of stakeholders. He is highly effective in coaching and influencing senior stakeholders and executive leaders, both internally and externally.

Tiffany Hedges is our ESG Manager, working alongside Neil Fletcher. She is a creative and focused sustainability professional with broad experience across multiple sectors. This gives her a deep knowledge base and a unique perspective on delivering positive outcomes for both operational performance and the wider communities we serve.

Tiffany is responsible for ensuring that the organisation operates in line with environmental guidelines and sustainability targets. She develops and implements strategies to reduce environmental impact, promote sustainable practices, and ensure compliance with relevant regulations.

Her key responsibilities include:

Developing and implementing sustainability strategies: Setting targets, creating action plans, and ensuring the organisation’s activities align with environmental best practices.

Monitoring and reporting on environmental performance: Tracking key metrics such as carbon emissions, waste reduction, and water usage, and communicating progress to stakeholders.

Ensuring compliance with environmental regulations: Staying informed about current laws and ensuring the organisation adheres to them.

Identifying and resolving environmental issues: Conducting audits and assessments to pinpoint areas for improvement and implementing solutions to address them.

Educating and engaging stakeholders: Raising awareness about sustainability among employees and clients, and collaborating with other departments to integrate sustainable practices.

Promoting a culture of sustainability: Inspiring and motivating others across the business to adopt environmentally responsible behaviours.

Fernando is responsible for overseeing the daily technical operations at one of our most prestigious buildings in London, ensuring overall efficiency and transparency.

He manages individuals within his department, providing guidance and discipline as needed.

Fernando offers additional support to our client and their stakeholders, and is primarily tasked with delivering global technical support. He regularly collects and analyses metric reports, assessing the team’s efficiency and proficiency.

His duties also include directing the department in resolving operational issues, monitoring daily workflows, and implementing safeguards to prevent potential problems from arising.

With over 15 years of field experience and as a two-time nationally recognised industry award finalist, Fernando is a highly valued and respected member of our team.

Caitlan Woolcombe is responsible for ensuring a safe and healthy workplace by minimising the risk of accidents, injuries, and illnesses. In collaboration with the Managing Director, she develops and implements safety policies, conducts risk assessments, provides training, and investigates incidents—ensuring full compliance with all relevant regulations.

She creates and enforces workplace policies and procedures in line with current legislation, ensuring that they are consistently followed by all employees.

Caitlan conducts regular onsite inspections and reflects her findings in detailed risk assessments. These assessments play a key role in identifying and rectifying hazards, helping to minimise ongoing risks across the business.

She also manages the workplace accident book and thoroughly investigates all reported incidents. By collecting and analysing incident data, Caitlan ensures that root causes are addressed and recommends safety improvements to the board to prevent similar events in the future.

As Health and Safety Officer, Caitlan ensures all staff receive appropriate Health & Safety training relevant to their roles. This includes coordinating the delivery of mandatory programmes such as Fire Awareness, Manual Handling, and Toolbox Talks.

As Human Resources and Wellbeing Officer, Maddie Prole works alongside Kim Stevenson to lead Key Enviro Solutions’ company-wide human resources operations, communications, culture, and inclusion initiatives.

Since joining Key Enviro Solutions, Maddie has quickly become an integral part of the team. She serves as a people leader and advocate, championing the needs and wellbeing of our dedicated employees across the UK.

In her role, Maddie takes on broader responsibilities than a typical HR Officer. She acts as a subject matter expert in areas such as recruitment, employee relations, and compensation. In addition, she provides strategic guidance and hands-on support to junior HR staff and site-based managers.

Maddie is committed to building a stronger Key Enviro Solutions community by nurturing our people and fostering an inclusive culture where everyone feels seen, heard, and valued.

On behalf of the company, Maddie also works closely with Keesing Technologies, which provides advanced identity verification services. This partnership enables us to confirm individuals’ identities from anywhere in the world and protect our organisation against fraud.

With over 20 years of experience at Key Enviro Solutions, Patricia Ryan leads the growth, operations, and client experience across a diverse and expanding commercial real estate client base—including office, residential, hospitality, and healthcare sectors.

Throughout her career with Key Enviro Solutions, Patricia has driven profitable and strategic business growth by focusing on client experience, process management, service delivery, and people development. She previously managed a major London estate comprising 14 buildings, encompassing commercial, residential, and retail properties.

As Operations Lead for Business and Industry, Patricia builds and nurtures strong relationships with both new and existing customers. She listens to clients’ needs, recommends tailored solutions, and negotiates effectively to support the sales journey. She also records client feedback and maintains an up-to-date customer database to guide ongoing improvements.

Patricia stays informed about new products and services and regularly prepares case studies to support client meetings. She works closely with the Marketing team to develop compelling sales materials, marketing collateral, and digital content as required to support business development efforts.

Marino is responsible for overseeing the daily technical operations at one of our most prestigious buildings in London while ensuring overall efficiency and transparency.

He manages other individuals’ that work within his department, providing guidance and discipline as needed.

Marino provides additional support to our client and their stakeholders, primarily tasked with providing global technical support. He collects and analyse metrics reports regularly, and assess the team’s efficiency and proficiency.

Part of this duties also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won’t arise.

With over 20 years field experience and a previous UK supervisor of the year awarded by the Golden Service Awards, a nationally recognised industry award, Marino is a much valued and respected member of our team.