Hayleigh is relatively new to the team; she is responsible for overseeing the daily technical operations at one of our most prestigious buildings in Birmingham while ensuring overall efficiency and transparency.
She manages other individuals’ that work within her department, providing guidance and discipline as needed.
Hayleigh provides additional support to our client and their stakeholders, primarily tasked with providing global technical support. He collects and analyses metrics reports regularly, and assess the team’s efficiency and proficiency.
Part of her duties also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won’t arise.
With over 15 years’ experience in similar fields Hayleigh is quickly becoming a much valued and respected member of our team.
With over 20 years of experience at Key Enviro Solutions, Patricia Ryan leads the growth, operations, and client experience across a diverse and expanding commercial real estate client base—including office, residential, hospitality, and healthcare sectors.
Throughout her career with Key Enviro Solutions, Patricia has driven profitable and strategic business growth by focusing on client experience, process management, service delivery, and people development. She previously managed a major London estate comprising 14 buildings, encompassing commercial, residential, and retail properties.
As Operations Lead for Business and Industry, Patricia builds and nurtures strong relationships with both new and existing customers. She listens to clients’ needs, recommends tailored solutions, and negotiates effectively to support the sales journey. She also records client feedback and maintains an up-to-date customer database to guide ongoing improvements.
Patricia stays informed about new products and services and regularly prepares case studies to support client meetings. She works closely with the Marketing team to develop compelling sales materials, marketing collateral, and digital content as required to support business development efforts.
Marino is responsible for overseeing the daily technical operations at one of our most prestigious buildings in London while ensuring overall efficiency and transparency.
He manages other individuals’ that work within his department, providing guidance and discipline as needed.
Marino provides additional support to our client and their stakeholders, primarily tasked with providing global technical support. He collects and analyse metrics reports regularly, and assess the team’s efficiency and proficiency.
Part of this duties also include directing the department in resolving operational issues and monitoring daily workflows and planning and creating safeguards to ensure that problems that may come won’t arise.
With over 20 years field experience and a previous UK supervisor of the year awarded by the Golden Service Awards, a nationally recognised industry award, Marino is a much valued and respected member of our team.
As Human Resources and Wellbeing Officer, Maddie Prole works alongside Kim Stevenson to lead Key Enviro Solutions’ company-wide human resources operations, communications, culture, and inclusion initiatives.
Since joining Key Enviro Solutions, Maddie has quickly become an integral part of the team. She serves as a people leader and advocate, championing the needs and wellbeing of our dedicated employees across the UK.
In her role, Maddie takes on broader responsibilities than a typical HR Officer. She acts as a subject matter expert in areas such as recruitment, employee relations, and compensation. In addition, she provides strategic guidance and hands-on support to junior HR staff and site-based managers.
Maddie is committed to building a stronger Key Enviro Solutions community by nurturing our people and fostering an inclusive culture where everyone feels seen, heard, and valued.
On behalf of the company, Maddie also works closely with Keesing Technologies, which provides advanced identity verification services. This partnership enables us to confirm individuals’ identities from anywhere in the world and protect our organisation against fraud.
Caitlan Woolcombe is responsible for ensuring a safe and healthy workplace by minimising the risk of accidents, injuries, and illnesses. In collaboration with the Managing Director, she develops and implements safety policies, conducts risk assessments, provides training, and investigates incidents—ensuring full compliance with all relevant regulations.
She creates and enforces workplace policies and procedures in line with current legislation, ensuring that they are consistently followed by all employees.
Caitlan conducts regular onsite inspections and reflects her findings in detailed risk assessments. These assessments play a key role in identifying and rectifying hazards, helping to minimise ongoing risks across the business.
She also manages the workplace accident book and thoroughly investigates all reported incidents. By collecting and analysing incident data, Caitlan ensures that root causes are addressed and recommends safety improvements to the board to prevent similar events in the future.
As Health and Safety Officer, Caitlan ensures all staff receive appropriate Health & Safety training relevant to their roles. This includes coordinating the delivery of mandatory programmes such as Fire Awareness, Manual Handling, and Toolbox Talks.
Fernando is responsible for overseeing the daily technical operations at one of our most prestigious buildings in London, ensuring overall efficiency and transparency.
He manages individuals within his department, providing guidance and discipline as needed.
Fernando offers additional support to our client and their stakeholders, and is primarily tasked with delivering global technical support. He regularly collects and analyses metric reports, assessing the team’s efficiency and proficiency.
His duties also include directing the department in resolving operational issues, monitoring daily workflows, and implementing safeguards to prevent potential problems from arising.
With over 15 years of field experience and as a two-time nationally recognised industry award finalist, Fernando is a highly valued and respected member of our team.
Tiffany Hedges is our ESG Manager, working alongside Neil Fletcher. She is a creative and focused sustainability professional with broad experience across multiple sectors. This gives her a deep knowledge base and a unique perspective on delivering positive outcomes for both operational performance and the wider communities we serve.
Tiffany is responsible for ensuring that the organisation operates in line with environmental guidelines and sustainability targets. She develops and implements strategies to reduce environmental impact, promote sustainable practices, and ensure compliance with relevant regulations.
Her key responsibilities include:
Developing and implementing sustainability strategies: Setting targets, creating action plans, and ensuring the organisation’s activities align with environmental best practices.
Monitoring and reporting on environmental performance: Tracking key metrics such as carbon emissions, waste reduction, and water usage, and communicating progress to stakeholders.
Ensuring compliance with environmental regulations: Staying informed about current laws and ensuring the organisation adheres to them.
Identifying and resolving environmental issues: Conducting audits and assessments to pinpoint areas for improvement and implementing solutions to address them.
Educating and engaging stakeholders: Raising awareness about sustainability among employees and clients, and collaborating with other departments to integrate sustainable practices.
Promoting a culture of sustainability: Inspiring and motivating others across the business to adopt environmentally responsible behaviours.
Alex has a wealth of experience in leadership, learning, and organisational development. He has previously led development programmes and has hands-on experience working with complex individual, team, and senior leadership dynamics to shift mindsets and behaviours.
As Operations Support Manager, Alex is responsible for driving the overall development strategy for our company—whether related to technology, business initiatives, or other strategic areas. His team manages resources and oversees the execution of development plans to ensure we meet our goals.
He is genuinely passionate about behaviour and workplace culture, with a strong ability to quickly assess the needs of colleagues and offer practical, actionable solutions.
Alex brings strong project management skills and the ability to coordinate multiple workstreams across departments, maximising organisational impact. He also has extensive experience navigating complex organisations and applying whole-systems thinking to tackle organisation-wide challenges.
With excellent communication skills, Alex builds trusted partnerships across a wide range of stakeholders. He is highly effective in coaching and influencing senior stakeholders and executive leaders, both internally and externally.
Paola Agudelo is our Information Officer. She has developed proven strategies for information planning, procurement, provision, and management—balancing current and future needs while remaining mindful of budget constraints. In addition to supporting internal teams, she also works with external stakeholders, including sub-contractors, service partners, and clients.
Paola’s responsibilities also extend beyond information management. She oversees quality standards, coordinates and delivers general training, liaises with clients on employment and training opportunities, and plans and hosts events for service users.
As a Training and Support Manager, Paola equips staff with the knowledge, practical skills, and motivation needed to excel in their roles. She takes a strategic approach to learning and development—assessing the company’s current capabilities and identifying areas for growth and upskilling.
She is skilled at building training programmes from the ground up, managing the full lifecycle from concept and planning to implementation, evaluation, and outcome analysis. Paola also delegates work within the learning and development team, manages the training budget, and monitors monthly expenditure, while influencing and collaborating with senior leaders and stakeholders.
Paola delivers training using a variety of formats—including online, face-to-face, and blended learning—to ensure accessibility and engagement for both individuals and teams.
Tina Love is our Culture and Communication Executive, combining responsibility for fostering a positive, inclusive organisational culture with managing both internal and external communication strategies. Her role ensures that our company culture aligns with our core values, enhances employee engagement, and effectively communicates our mission and vision to all stakeholders.
Tina excels at communicating across cultures through positive behaviour and a collaborative attitude. Her ability to engage with colleagues from diverse backgrounds plays a vital role in building efficient and productive working relationships across the business.
She supports employees by providing guidance on cultural awareness, which is essential for effective collaboration and high-performing teams in today’s cross-cultural work environment. Tina also organises training sessions to help staff better understand practices from other cultures.
Her training programme covers key topics such as communication styles across cultures, negotiation techniques, business etiquette, and marketing skills. These initiatives are designed to strengthen our team’s ability to thrive in diverse professional settings.
March 6, 2024
In today’s fast-paced business environment, maintaining a clean and sanitary workspace is more important than ever. Not only does it promote a healthier environment for employees and customers, but it also enhances productivity and boosts overall morale. While some businesses may opt for in-house cleaning solutions, many are discovering …
December 19, 2023
At Key Enviro Solutions, we understand that when it comes to commercial cleaning services, excellence is not just a goal; it’s a commitment. As a leading provider of cleaning solutions across London, our recent achievement of not one, not two, but three coveted Golden Service Awards at the Cleaning Awards in London is a testament to our unwavering dedication to delivering top-notch service.
November 1, 2023
When it comes to maintaining the appearance and functionality of commercial buildings in London and the South East, the significance of clean, spotless windows cannot be overstated.
October 3, 2023
Maintaining clean and hygienic washrooms is essential for any business or organisation, as it significantly impacts the well-being and satisfaction of employees, customers, and visitors. In this article, we will explore the washroom services provided by Key Enviro Solutions in partnership with Complete Washroom Solutions, highlighting how this collaboration elevates hygiene standards and ensures impeccable restroom experiences.
August 30, 2023
In an inspiring demonstration of dedication to both environmental responsibility and social welfare, the Key Enviro Solutions team is gearing up to participate in a remarkable event. On Saturday, September 23rd, 2023, the team will be once again tackling a 5K Tough Mudder Challenge, not only to test their physical prowess but also to raise funds for the esteemed charity who the company have supported for a number of years, Dandelion Time.
June 29, 2023
In a resounding victory for sustainable practices and exceptional service, Key Enviro Solutions clinched three prestigious accolades at the Cleaning Awards London 2022. The event, held to recognise excellence in the cleaning industry, saw the company walk away with the titles of “Supervisor of the Year,” “Best UK Hospitality,” and the coveted “Best Small UK Business of the Year.”
March 30, 2023
Maintaining a clean and sanitary environment is crucial for any workplace. Commercial cleaning services play a vital role in ensuring that offices, businesses, and commercial spaces are clean, organised, and safe for employees and visitors alike. Beyond just aesthetics, commercial cleaning has a significant impact on the overall health, productivity, and well-being of everyone in the workplace.
January 18, 2023
Key Enviro Solutions have been awarded Best Family Business at the Kent Business Awards, recognising their excellent cleaning service family which operates across Central London with a sustainability ethos and exacting standards.
November 21, 2022
Key Enviro Solutions have long been committed to providing an environmentally friendly service and minimising the environmental impact of their operations.
The family-run, London-centric cleaning business places sustainability at the core of all their decision-making.